Delivery and Returns

DELIVERY

We are committed to delivering your order as soon as we can using Royal Mail. 

  • Parcels are delivered by Royal Mail 2nd Class Delivery.
  • Order by 11am for delivery within 2-3 business days.
  • Padded envelope charges £1.95, medium to large parcel charges £3.95.
  • Free delivery within E17.

Important delivery information:

  • Orders are processed Monday-Friday only. 
  • We don't deliver on Sunday or bank holidays. Weekend deliveries will be processed the next working day.
  • We will send you an order confirmation email and an email once your order has been dispatched.
  • We do not ship to PO Boxes.
  • We do not offer international deliveries from this store. Please read our Terms & Conditions for further information.
RETURNS

Wish to return an item? Please see our cancellations policy. Your purchase must be sealed and unused. Contact hughie@harnessandmane.com for assistance. 

TERMS OF SALE

By placing an order through www.harnessandmane.com you confirm that you have read, understood, and agree to these terms.

PLACING AN ORDER

To place an order through the website you will need to provide mandatory personal information as noted in our Privacy Policy). Our Checkout pages will guide you through the steps you need to take to place an order. Please take time to read and check your order. Once you have provided your delivery and payment information you’ll have the option to review your order before you click the “Place Order” button at the end of the process.

By clicking on the “Place Order” button you are making an offer to buy the goods. We will notify you by email as soon as possible to acknowledge our receipt of your order. Your offer is subject to our acceptance, which will happen when we dispatch the goods to you, and which is when an agreement is created. We will send you an email telling you when the goods have been dispatched to you. We do not have to accept your offer and if we chose not to sell you the goods, then we will tell you by email and if you have already paid, we will refund you in full as soon as reasonably possible.

The agreement between us will consist of these terms, our Privacy Policy and the information contained in the dispatch email (including the goods you ordered, payment arrangements, the price of the goods including taxes, the estimated time of delivery and delivery charges and your cancellation rights).

PRIVACY

Our Privacy Policy describes how your personal information will be collected, used and stored by us.

PAYMENT

You will be asked to enter your payment details during the checkout process. All payments must be made immediately over the Internet. By placing an order, you confirm that the credit or debit card you use is yours. All card payments are subject to authorisation by your card issuer and are subject to a fraud check by our designated fraud detection vendor. All products remain our property until we have delivered the products to the address specified by you. Prices given do not include delivery costs, which will be specified as part of the order process.

DELIVERY

Delivery timescales vary depending on the type of products ordered.

  • Standard UK delivery - £1.95 (padded envelopes)
    Your goods should arrive within 2-3 working days.
  • Standard UK delivery - £3.95 (medium/large parcels)
    Your goods should arrive within 2-3 working days.
  • Local Delivery to E17- £0.00
    Alternatively, Your goods will be ready for collection the next working day from our salon at 289 Forest Road, London, E17 6HD
CANCELLATION RIGHTS

If you are a consumer, you may cancel your order without needing to give a reason. This cancellation period begins on the day you order the goods and ends 14 days after the date the goods are delivered to you ( the “Cancellation Period”) This cancellation right does not apply to sealed goods that were unsealed after delivery and that are not suitable for return for reasons related to health or hygiene, such as perishable items.

To exercise your cancellation rights must send us notice of your decision is writing before the end of the Cancellation Period. You do not need to fill out a form. It will be sufficient if your notice identifies the order number and products(s) and states that the order is cancelled to exercise your cancellation rights you must contact us on hughie@harnessandmane.com.

We are not responsible for any breach of these terms caused by circumstance beyond our reasonable control. If we are in breach of these terms, we will only be responsible for any losses that you suffer as a result to the extent that they are natural foreseeable consequence of our breach of these terms. Our liability will not include business losses such as lost data, lost profits or business interruption. This does not affect any liability that cannot be excluded.

RETURNING GOODS

To return goods, please contact us on hughie@harnessandmane.com

OUR LIABILITY

We are not responsible for any breach of these terms caused by circumstances beyond our reasonable control. If we are in breach of these terms we will only be responsible for any losses that you suffer as a result to the extent that they are a natural, foreseeable consequence of our breach of these terms. Our liability does not include business losses such as lost data, lost profits or business interruption. This does not affect any liability we have for personal injury or death resulting from negligence or from fraud, or any other liability that cannot be excluded.

GENERAL APPLICABLE LAW

We may update or amend these terms from time to time without notice to you. Any updates or amendments will be posted on the website and will apply to any future orders you place. You may not assign or subcontract any or your rights or obligations under these terms unless we agree in writing. We may assign, transfer, or sub-contract any of our rights or obligations under these terms. If any of these terms are found to be illegal, invalid, or unenforceable by any court of competent jurisdiction, the rest of these terms will continue to apply. These terms and any agreement between us will be governed by English law and any dispute between us will be subject to the exclusive jurisdiction of the courts of England and Wales.